Malaysia via Poslaju: RM8 flat rate throughout Malaysia. Delivery time within 1-3 working days.

Free express shipping within Malaysia for all orders above RM120. 

Singapore via Registered Post: RM30 flat rate. Delivery time within 7-20 working days.

International: Shipping options, delivery times & costs vary according to weight, size & country. Email us directly for more information.

All parcels will be shipped out within 1-3 working days upon receipt of payment. 

 

Track Your Parcel

Poslaju: Visit Track Your Parcel & key in your tracking no. OR call Pos Malaysia direct at 1-300-300-300.

International: Visit Pos Malaysia (PosDaftar) & key in your tracking no. OR call Pos Malaysia at +603-2727 9100 OR email us directly for more information.

Pos Malaysia call centre operating hours: Mon – Fri, 830AM – 800PM. Sat, 830AM – 500PM. Closed on every 1st Saturday of the month & public holidays.

Please note that we will not be held responsible for missing parcel due to a mistake in delivery address, damaged parcel or any other mishaps that may occur during delivery. Your package will be dispatched at your own risk, but special care is taken on our side to protect all items in the parcel. 

 

I've got a discount code and want to use it but don't know how! 

HOORAY! Congratulations on receiving a discount code!
Web: After you've added all your items to Bag, click the 'Checkout' button and you'll be redirected to a page to login or key in your shipping details. The Discount bar will be on the top right of the page.

Mobile: After you've added all your items to Bag, click the 'Checkout' button and you'll be redirected to a page to login or key in your shipping details. At the top of the page, click 'Show Order Summary', you'll be able to see all the items you ordered & the discount bar.

 

Help! I placed an order but didn't receive a confirmation email! 

In the event that you've already placed an order and haven't received an email, please check your account to ensure your email is correct, otherwise contact us directly and provide the email you used to place your order, items you purchased and any other order details you might have. 

 

I want to know more about your Loyalty Program (Peep Points)

We want to reward you in as many ways as we can, and our Peep Points program is one of them. Getting started is easy, all you need is an Account with us to instantly earn 500 Peep Points.

Full details can be found on our dedicated Peep Points FAQ page.  

 

Exchanges & Returns 

We do our best to inspect every piece of item that we send out so in the case that you have received a defective item, do talk to us immediately & we’ll fix it for you.

We’re not responsible for any damage, losses or costs incurred through use of the product.

We’re not able to refund sold items. Exchanges within 7 days (for non-sale/promotion/discounted items) are possible via postage (borne by buyer).

Exchange items have to be returned in its original condition with tags intact, unworn, unwashed, unaltered and purchased directly from us. We reserve the right to reject any item we deem unfit and do not meet the conditions above. 

 

Styling Tips/Size Chart

Most of our items come in one size. Sizes (if applicable) will be displayed on individual product pages. Detailed measurements, model details & fit guide will be provided on each product page. See our Sizing Guide & Conversion for more details information. 

If you’re unsure on how best to style the item you have purchased, feel free to check out our Blog where we put together looks to keep you inspired with your Peep pieces.

Should you require more information about each product, how it would fit, or even styling tips, please do not hesitate to contact us for we are here to help you find the best fit possible.

Get rewarded with Peep!
As our way of giving back to you and saying Thank You for being with us all this while. :) 

You'll earn points for activities done on the website, like referrals, purchases & easy things like putting in your Birthday!

Your Peep Points can be redeemed for cash vouchers which can be used online to get your favourite clothes at a discount! 

The more you collect, the more you'll be able to save on your next fashion purchase! 

 

Earn 500 Points Get points just for signing up! You will get 500 points when you register for a customer account. That is RM5 for your purchase!

Earn 100 Points Use the links in the the rewards popup to like us on Facebook and follow us on Instagram for 100 points a pop.

Earn 1500 Points Share Peep with your friends and you both get rewarded. They will get 10% off their purchase, and you will get 1500 points!

Earn 1 point per ringgit Get points with every order! You will earn 1 Peep Point for every ringgit you spend on Peep products.

  

Peep Points are awarded to registered accounts only, but don’t worry we give you points just for signing up. :) These points are redeemed for coupon codes that are applied to your order at checkout. These coupons are valid for one purchase.

When you share your referral code with a friend they will be asked to register for the program. Once they register they will get a 10% discount they can use to purchase. As soon as they make a purchase you will be awarded your referral points. :)  

You will also get points on your birthday! If you do other amazing things like leave a review, write a blog post, or do a video review, we will issue points your way as well. :)

 

You can spend your points by click on the Peep Points tab while logged into your customer account. Under the Reward section, you can click Redeem next to the reward you want to claim it!

Every year on your birthday, we'll give you bonus birthday points, just for being you!

Of course not! We want to reward you in every way we can! The more you earn, the more you save!

Hooray! We are happy to have you on board! Simply Register Now and you'll instantly receive 500 Peep Points for joining!